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Library > Fact Sheets > Non-Clinical Departments
NON-CLINICAL DEPARTMENTS
Posted 8/1/2012
Printable Fact Sheet
Services and Appointments
The 56th Medical Group DOES NOT have emergency services. If you are seeking emergency care (life, limb, or eyesight) call 911 or please proceed to the nearest emergency room (add as hyperlink w/ map of local ERs).
All Tricare Prime enrollees are required to obtain authorization from their Primary Care Manager before seeking Urgent Care! Please contact 623-856-CARE (2273), including after duty hours.
The 56th Medical Group has a commitment to its beneficiaries by providing essential services in a timely manner. The Medical Group's leaders are responsible for ensuring the availability of services to meet the needs of our population. Services will either be provided directly or through referral, consultation or contractual arrangement.
To make an appointment contact our Central Appointments Line at 623-856-CARE (2273). The Central Appointments Line is open from 6:30 a.m. to 4 p.m., however active duty personnel have priority from 6:30 a.m. to 7 a.m.
To avoid a potential wait time on our Central Appointments Line visit www.tricareonline.com and register each family member to make your appointments via the web 24 hours a day, 7 days a week.
To cancel appointments contact the Central Appointments Line 24 hours a day, 7 days a week.
The time frames within which patient care services will be provided are:
Primary care for acute illness care shall not exceed 24 hours. (Acute illness examples: Fever, pink eye, vomiting/diarrhea, dehydration, ear infection, cough)
Primary care for routine visits shall not exceed 7 days. (Routine visit examples: sore limbs, allergy symptoms, specialty consult requests)
Primary care for a well visit shall not exceed 28 days. (Well visit examples: annual well woman exam, annual adult/child physical)
Specialty care wait times shall be determined by the primary care manager based on the nature of the care required, but shall be no longer than four weeks.
General information questions, and questions regarding services offered at this facility can be directed to the number below. This number is not for appointments.
Appointment Scheduling
Phone: (623) 856-2273
Medical Records - Outpatient
7219 N. Litchfield Rd. Bldg 1130
1st Floor
Luke AFB, AZ 85309
Phone: (623) 856-7510
Outpatient Medical Records is located near the Litchfield lobby entrance to
the Clinic, between Optometry and the elevators.
Outpatient Records is open from 0730hrs to 1630 hrs. Outpatient records is closed on weekends, federal holidays and 56th Fighter Wing directed Down Days.
PCSing personnel are no longer authorized to hand-carry their medical records (per the AF Surgeon General) to their new duty assignment. Individuals are required to provide OPR with a copy of their orders before final out processing. The only exception to the no-hand-carry rule, are Flying personnel and individuals being assigned to remote or data masked locations.
Medical Records - Release of Information
7219 N. Litchfield Rd. Bldg 1130
1st Floor
Luke AFB, AZ 85309
Phone: (623) 856-7583
Fax (623) 856-8529
The DD 2870 must be completed to request copies of medical records. Patient's must provide positive ID and sponsors (AD or parents) will only be able to request copies of medical records of children under the age of 18yrs. Sponsors (AD) cannot request copies of spouses or any dependent child over 18 years of age.
Pharmacy
Clinic Pharmacy
7219 N. Litchfield Rd. Bldg 1130
1st Floor
Luke AFB, AZ 85309
(623) 856-2273
Satellite Pharmacy
7219 N. Litchfield Rd. Bldg 1514
Luke AFB, AZ 85309
(623) 856-2273
Scottsdale Pharmacy
7400 E. Osborn Rd
Scottsdale, AZ 85251
(623) 856-3969
TRICARE Network Pharmacies
TRICARE Mail Order Pharmacy
Laboratory
7219 N. Litchfield Rd. Bldg 1130
1st Floor
Luke AFB, AZ 85309
(623)856-4238
The Clinical Laboratory offers a vast variety of diagnostic tests to over 90,000 active duty and TRICARE beneficiaries. The lab is a highly complex working environment where over 17,000 tests for roughly 15,000 patients are performed each month! Our job is to maintain the highest standards while providing the most accurate and cost efficient testing available. We employ cutting edge technology while maintaining the highest degree of customer service and satisfaction!
Luke offers the following laboratory services:
Chemistry
Coagulation
Hematology
Serology
Shipping
Specimen Collection
Urinalysis
Diagnostic Radiology
7219 N. Litchfield Rd. Bldg 1130
1st Floor
Luke AFB, AZ 85309
Phone: (623) 856-7618
The Diagnostic Imaging clinic offers a vast variety of imaging studies to
over 90,000 active duty and TRICARE beneficiaries. The DI clinic is a highly complex working environment where over 30,000 imaging studies are completed annually! Our job is to maintain the highest standards while providing the most accurate and cost efficient imaging available. We employ cutting edge technology while maintaining the highest degree of customer service and satisfaction!
Luke offers the following diagnostic services:
Mammography
Ultrasound
Plain radiography
Computerized Axial Tomography (Cat Scan)
DEXA (bone densitometry)
Magnetic Resonance Imaging (MRI)
Public Health
7219 N. Litchfield Rd. Bldg 1130
2nd Floor
Luke AFB, AZ 85309
(623)856-6176
Hours of Operation: M-W, & F 0730-1630; Thur 0730-1500; 2nd Thurs of every month 0900-1500
Public Health (PH) has various office locations:
Force Health Management (FHM) & Community Health (CH)
Location: Bldg. 1130 on the 2nd Floor
Phone: (623) 856-6176/6174
Physical Health Assessments (PHA) Office: Bldg 1130, 1st Floor next to Lab
Phone: (623) 856-8989
Occupational Health (OH): Bldg 810 (bldg on right of Big Base Gym)
Phone: (623) 856-3111
Mission
To prevent disease, disability, morbidity, and death through effective use of population-based public health programs. Conducts epidemiological surveillance and analysis of communicable, environmental, and occupational morbidity and mortality to establish and prioritize strategies for prevention and intervention. Provides programs for both individuals and groups to clearly communicate risks and hazards in the workplace/environment and best practices to safeguard health. Key elements of the Public Health Flight include:
Epidemiological Services, Occupational Health, Force Health Management, Deployment Medicine / Medical Intelligence, Travel Medicine and Food Safety / Facility Sanitation.
Bioenvironmental
7219 N. Litchfield Rd. Bldg 810
1st Floor
Luke AFB, AZ 85309
Phone: (623) 856-7521
The Bioenvironmental Engineering office, as a part of the Aerospace Medicine Squadron, is located in (Bldg 810).
Mission
Bioenvironmental Engineering's (BEE) mission is to magnify Luke AFB's mission effectiveness through fact-based health risk management, resulting in enhanced force protection and productivity. BEE accomplishes this mission by ensuring healthy and safe workplace environments for Luke AFB personnel and their families through evaluation and control of potential chemical, biological, and physical health hazards.
BEE provides industrial hygiene surveillance to industrial work centers at Luke AFB, investigating, documenting, and recommending adequate controls for potential health hazards in the work center. BEE also provides environmental sampling support to base agencies, including monitoring the base drinking water system.
BEE provides radiation protection surveillance and personnel training for workers whose duties involve the use of radioactive materials, microwave, ionizing, radio-frequency and laser radiation. BEE also provides on-site technical expertise during disaster response to protect personnel and the environment.
Family Advocacy
7219 N. Litchfield Rd. Bldg 1130
2nd Floor
Luke AFB, AZ 85309
(623)856-3417
Mission
To enhance Air Force readiness by ensuring family problems do hinder the performance of military personnel
Life Skills
7219 N. Litchfield Rd. Bldg 1130
2nd Floor
Luke AFB, AZ 85309
(623)856-7579
Mission
The mission Mental Health Services is to ensure a ready fighting force by providing the highest quality of mental health treatment, education, and prevention services to the 7,500 member wing. It is to ensure that the members maintain a healthy psychological and interpersonal quality-of-life to maximize professional performance for self and the Air Force mission.
Our Scope of Care
Full range of services to active duty military personnel. Emergency and TRICARE referral services available to all active duty families, retirees, and their eligible family members. Our services include:
Evaluations Individual Therapy
Group Therapy
Couple's Counseling
Substance Abuse Counseling
Stress Management
Anger Management Educational Programs
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