CPTS requires typed documents Published Oct. 1, 2009 By 1st Lt. Stephen Tappert 56th Comptroller Squadron LUKE AIR FORCE BASE, Ariz. -- As of Oct. 1, the Financial Services Office is asking customers in their lobby to type all military pay and travel documents. Because of Air Force-wide process changes, documents submitted by customers are now scanned and sent electronically to the Air Force Financial Services Center. This change has increased the need for accuracy on documents, and illegible hand-written documents continue to create challenges for both technicians at the 56th Comptroller Squadron and the Financial Service Center, which contribute to delays in pay processing. "Documents that are hand-written are more difficult to read and don't scan clearly when we send them," said Staff Sgt. Juan Horta, Unit Customer Service NCO-in-charge. "This often results in having to contact customers for clarification or asking customers to resubmit documents." Members can fill out electronic versions of documents before coming to the finance office by using the Air Force e-publishing site or by going to the Web site, Cash Forms Lite. CFL can be accessed through the AF Portal or at https://leave.hickam.af.mil/cashforms/home1.asp. The finance customer service lobby has computers for customer use, and customers can complete their documents with on-the-spot assistance from CPTS personnel. Customers coming into the lobby will be asked to type any hand written documents. CPTS will still accept hand-written documents on an emergency case-by-case basis only. "As we limit the amount of time spent on following up on illegible documents and reduce the number of rejects from the financial service center, this new process should result in faster and more accurate payment for Luke members," said Staff Sgt. Magen Baker, Unit Customer Support NCO-in-charge. For more information, call (623) 856-7028.